Notice awaiting completion
The controller details and a confirmed privacy contact are still missing. Patient profiles and health updates remain disabled. Do not share health information in posts or other text fields while the notice is pending.
Consent for health information
Patient profiles and updates may include sensitive health information. Alivio uses it to coordinate private care with the people authorized in the circle. It is not automatically published in Community.
Being a caregiver or relative does not by itself make you a legal representative. If you cannot consent, ask the person or their legal representative to complete this step using their own account.
You can request withdrawal of consent and exercise your data rights through the privacy contact. Removing the profile stops its use in Care; it does not promise immediate deletion of every technical record.
Your data rights
You may request access, correction, cancellation or objection (ARCO rights under Mexican law), and withdraw consent. Send your request to the privacy email: include your name, the right you wish to exercise, a description of the data and a way to reply. For a correction, explain what needs to change. Your identity and, if you act for someone else, your authority will be checked before information is disclosed or changed. Arrange this verification privately; do not post identity documents or medical records.
The law allows up to 20 business days to communicate the decision and, if granted, a further 15 business days to carry it out. Each period may be extended once by an equal period when justified by the circumstances. If a request cannot be granted, the reason must be explained. Withdrawing consent does not affect earlier processing and may prevent continued use of features that need the data.
Alivio has public profiles and posts, and private care circles. Here is how information is used in each.
Last updated: September 8, 2026
Information we process
- The display name you choose for your account and the technical identifiers needed to authenticate it and protect its sessions.
- The username, bio, interests and content you choose to publish in Community. Also the profile and cover photos you add to your account; uploading them to your account does not automatically make them public photos.
- Reports, blocks, and technical records needed for safety, moderation, and service operation.
- Information you share inside Care when you participate in a private, invite-only circle. The patient profile may include name, images, diagnosis, health status, home or hospital status and notes; health information is sensitive data.
- Consent evidence: account and circle membership, the signer name and declared capacity, notice version and recorded time.
Public Community and private Care
Your Community profile, posts, and replies may be publicly visible when you choose to publish them. Other people can read or copy them; avoid including someone else's private information. Reports and blocks are used for safety and moderation. Care content stays in its private care circle, subject to member permissions, and is not copied automatically into Community.
How information is used
The service's necessary purposes are to authenticate your account, show content you choose to share, coordinate Care, handle reports, investigate failures and protect access. Sensitive health information is used to coordinate private care and requires express consent. Creating a public profile and posting in Community is voluntary. If you contact us, we use the information in your message to handle your request.
Hosting and sign-in providers
Alivio uses Amazon Web Services (AWS) to host the application and database in the United States. These services process information to provide hosting. If you choose an available external sign-in provider, that provider processes authentication under its own terms. Alivio keeps the technical identifier linking that access to your account; it is not published in Community.
Cookies and browser storage
We use cookies to keep you signed in and check sign-in attempts. Your browser also remembers preferences such as the Community sidebar size. You can delete these records in your browser settings; doing so may sign you out and remove saved preferences.
Retention
We keep information while it is needed to maintain your account, shared content and the features you use. Access, consent, security and moderation records may need additional retention to handle incidents or applicable obligations. Removing a profile does not delete every category at the same time. You can request cancellation through the privacy contact; the review will determine what should be deleted and what must remain restricted, with the reason.
Changes to this notice
We will publish changes on this page with an updated date. If the notice applying to health information changes, consent must be renewed before saving further patient profile changes or new health updates.
How to limit the use of your data
You choose what to publish in Community and can edit or remove your own content using the available controls. In Care, access depends on each person's membership and role in the circle. To limit other uses, withdraw consent or request changes to your data, use the privacy contact. Do not post personal documents or health information when asking for support.